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FAQs

Questions, answered

For students, parents, guardians and schools. Can’t find what you need? Email info@johnbepehfoundation.org.

Accounts and signing in

Who can join?

Primary and secondary school students supported by the John Bepeh Foundation and its partner schools. You need your own account; please don’t share one.

I’m under 18. Can I register?

Yes, with a parent or guardian. During registration they add their name and phone number and agree to you joining. We never show your full name publicly.

Why do I need an email address?

You sign in with your email and password. When you sign up we email a 5-character code to confirm the address, and it’s where password-reset links go. If you don’t have an email, you can use one a parent or guardian checks.

I didn’t get the code.

The code is sent when you create your account. Wait a minute and check your spam or promotions folder, then tap “Send a new code”. Each code works once and expires after 10 minutes.

I forgot my password.

Choose “Forgot password” on the sign-in page and we’ll email you a link to choose a new one. The link expires after one hour.

Quizzes, challenges and exams

What do I need to take part?

A phone, tablet or computer with a modern browser and an internet connection. The portal is built to work on low-cost phones and slow connections.

What happens if my connection drops during an exam?

Your answers save as you go. Reconnect and open the exam again to carry on. The timer keeps running, so come back as soon as you can.

Why can’t I see the formal exams?

Some exams are only for students the Foundation has verified, or for particular schools or classes. Check the exam schedule, and make sure your school details on your profile are right.

When do I get my results?

As soon as you submit. Every paper is marked automatically, and your result, charts and the right answers appear on screen and in your notifications.

Privacy and safety

Who can see my name on the leaderboard?

Nobody else sees your full name. Other people see your initials only, and you’re ranked against students in the same class band.

How do I report a concern?

Signed-in students can use “Help & Safety” in the portal. Anyone can email info@johnbepehfoundation.org. Safeguarding concerns are answered within 24 hours.

Can I see or delete my data?

Yes. From your profile, make a data request, or ask a parent or guardian to email the Foundation. See the privacy policy for how long records are kept.